FAQs

AFTER MY ORDER IS SUBMITTED, CAN I MAKE CHANGES TO IT OR CANCEL IT? WE WILL ATTEMPT TO MAKE THE CHANGES OR CANCEL YOUR ORDER WITHIN THE SAME DAY YOUR ORDER IS MADE. IF YOU CONTACT US AFTER THE DAY YOUR ORDER WAS PLACED, WE CANNOT GUARANTEE THE ORDER CAN BE CHANGED OR CANCELLED. THIS IS PARTLY DUE TO THE FACT THAT MOST TIMES WE PROCESS ORDERS DURING NON BUSINESS DAYS/HOURS TO ENSURE FAST SHIPPING. DEPENDING ON OUR VOLUME AND TIME OF YEAR, WE MAY NOT BE ABLE TO MAKE ANY CHANGES.

IF YOU MADE AN ERROR OR YOU WANT TO CANCEL YOUR ORDER AFTER IT HAS BEEN PROCESSED AND SHIPPED, UNFORTUNATELY, WE WILL NOT BE ABLE TO CANCEL THE ORDER OR ISSUE A REFUND. WE CAN ONLY SHIP TO THE ADDRESS PROVIDED DURING CHECKOUT. IF YOUR ADDRESS IS INCORRECT, PLEASE EMAIL CUSTOMER SERVICE IMMEDIATELY AT YCBSCO@GMAIL.COM PINK PARACHUTE COMPANY DOES NOT OFFER REFUNDS DUE TO THE NATURE AND CUSTOM USE OF OUR PRODUCTS.